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 Post subject: Online license query
PostPosted: Thu Dec 01, 2022 7:44 am 

Joined: Thu Oct 27, 2022 8:27 am
Posts: 16
Hi again,

Thought I'd post here as mails tend not to go anywhere! I'm on the fence of transferring my license to an online one as I'm not keen on having to always be online. Whilst technically that's 90% true I want to maintain the ability to use the software should I be offline.

Am I right that to be able to use my other computer in the house I'd need to purchase another complete license? If so that's quite draconian. I can only go by my own circumstances but it goes like this: My "main" computer is a MacBook, fine for designing and editing in Chaotica. The "family" PC is in my son's room and is rarely useable outside of school time lol! I tried the demo on it and the speed difference in the Open CL was over 7500 vs 837 for my Mac!! You can do the math here!

Ideally, I'd like to work on my Mac and batch send stuff to render on the big rig. I'm at pains to set up the PC as the main computer as I cannot always get on it, but on the flipside, the Mac has severe power limitations.

Sorry for the waffle, is there a best way to contact Chaotica about this and find out more?

Thanks.


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 Post subject: Re: Online license query
PostPosted: Fri Dec 02, 2022 4:15 pm 

Joined: Tue Jul 28, 2020 12:38 am
Posts: 79
Email them your question. It's usually the fastest way to get an answer on licensing questions. support@glaretechnologies.com


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 Post subject: Re: Online license query
PostPosted: Sat Dec 03, 2022 10:28 am 

Joined: Thu Oct 27, 2022 8:27 am
Posts: 16
Thanks, I'll give that another go!


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 Post subject: Re: Online license query
PostPosted: Tue Dec 06, 2022 2:48 pm 

Joined: Thu Oct 27, 2022 8:27 am
Posts: 16
Well I did give it another go.

I've now sent 3 emails to that email address and not received a single answer. To be honest, it's pretty poor service. They didn't mind taking my money a month and a half ago but cannot talk to a customer in any way. I assume from this that this app is effectively dead and I shouldn't bother asking for any help from them. But...I'm sure if I bought another license they'd also take that money. I'm frustrated now!


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 Post subject: Re: Online license query
PostPosted: Tue Dec 06, 2022 10:19 pm 

Joined: Tue Jul 28, 2020 12:38 am
Posts: 79
I'll see if i can get some traction on it for you. I know someone I can ask.


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 Post subject: Re: Online license query
PostPosted: Tue Dec 06, 2022 11:23 pm 
Site Admin

Joined: Tue Aug 05, 2014 3:29 pm
Posts: 90
Hi, I'm happy to make a 2nd licence for you on a trust basis; please email me at thomas.ludwig@gmail.com with your registration email and I'll sort it out.

Thanks, and sorry for the delay :?


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 Post subject: Re: Online license query
PostPosted: Wed Dec 07, 2022 6:56 am 

Joined: Thu Oct 27, 2022 8:27 am
Posts: 16
Pugnacious wrote:
I'll see if i can get some traction on it for you. I know someone I can ask.

I appreciate that very much. Thank you.

lycium wrote:
Hi, I'm happy to make a 2nd licence for you on a trust basis; please email me at thomas.ludwig@gmail.com with your registration email and I'll sort it out.

Thanks, and sorry for the delay :?

Thank you very much, apologies for my tone ;-) , I just wanted to be able to talk! I will contact you on the email. Thanks again :)


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 Post subject: Re: Online license query
PostPosted: Wed Dec 07, 2022 2:42 pm 
Site Admin

Joined: Tue Aug 05, 2014 3:29 pm
Posts: 90
No worries, should be sorted now I hope :)


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